Terms of Service

Welcome to Loop Advent! By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Information

Loop Advent operates an online store offering Christmas-themed crochet advent calendars and related products.

Our website, https://loopadvent.com, is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Throughout these Terms, "we," "us," and "our" refer to Loop Advent.

By using our website, you agree to comply with these Terms of Service and applicable laws.

2. Products and Availability

We strive to provide accurate product descriptions, images, prices, and availability information.

Our Loop Advent Calendar is designed to offer a festive crafting experience through numbered surprise drawers containing crochet or knitting-related materials and activities.

Product colors, packaging, and appearance may vary slightly due to photography, screen settings, and manufacturing differences.

All products are subject to availability. We reserve the right to limit quantities or discontinue products when necessary.

3. Orders and Payments

By placing an order through our website, you agree to provide accurate billing, shipping, and contact information.

All prices are displayed in the currency indicated at checkout.

Payments are securely processed through our available third-party payment providers.

We reserve the right to review, decline, or cancel orders when reasonably necessary, including suspected fraud, payment authorization issues, or product unavailability.

If a paid order is canceled by us, any amount collected for the canceled items will be refunded.

4. Pricing and Promotions

We may offer seasonal discounts, promotional sales, and bundle deals.

All promotional offers are subject to their stated conditions and availability.

Bundle discounts, when offered, apply only to qualifying purchases and will be reflected at checkout.

We reserve the right to correct pricing errors and update promotional offers. If a pricing error affects an existing order, we will contact the customer before proceeding with any revised charge.

5. Shipping and Delivery

Orders are prepared and shipped according to our current processing and shipping procedures.

Shipping costs and available delivery estimates are displayed during checkout or in our Shipping Policy.

Once an order has shipped, tracking information will be provided when available.

Delivery times are estimates and may vary due to shipping carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our reasonable control.

We encourage customers to place holiday orders early. Delivery before a particular holiday is not guaranteed unless expressly stated.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return window for eligible products, beginning on the delivery date.

For standard returns, items must generally be unused, unopened, and in their original packaging.

If you receive a damaged, defective, or incorrect item, please contact our customer support team with your order number and relevant photographs.

Approved refunds will be issued to the original payment method.

Returns, refunds, cancellations, and any applicable exceptions are governed by our Return & Refund Policy and applicable consumer protection laws.

For assistance, contact loopadvent@outlook.com.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before processing or shipment.

Once an order has shipped, cancellation may no longer be possible, and any eligible return must follow our Return & Refund Policy.

Nothing in these Terms limits cancellation rights provided by applicable law.

8. Customer Responsibilities

By purchasing from Loop Advent, you agree to:

• Provide accurate and complete order information.

• Ensure your shipping address is correct.

• Use our website for lawful purposes.

• Avoid fraudulent transactions or unauthorized payment activity.

• Contact our support team if you experience an issue with your order.

We reserve the right to restrict access or refuse transactions involving fraudulent or unlawful activity, subject to applicable law.

9. Intellectual Property

All original website content, including our branding, logos, written descriptions, graphics, and designs, belongs to Loop Advent or its respective rights holders.

You may not reproduce, distribute, or commercially use protected content without permission from the relevant rights holder.

Purchasing a product does not transfer ownership of intellectual property rights associated with that product.

10. Third-Party Services

Our store uses Shopify and may rely on third-party providers for payment processing, shipping, analytics, and other business operations.

These providers may have their own terms and privacy policies.

Loop Advent is not responsible for the independent content or practices of third-party websites, except where responsibility is imposed by applicable law.

11. Website Accuracy

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

Occasionally, errors or omissions may occur in product descriptions, availability, pricing, or promotional information.

We may correct such errors and update website information when necessary, while honoring applicable contractual and consumer rights.

12. Disclaimer and Limitation of Liability

Our website and services are provided subject to applicable laws and consumer protections.

While we aim to provide a reliable shopping experience, we cannot guarantee that the website will always be uninterrupted or free from technical errors.

To the extent permitted by applicable law, Loop Advent is not liable for indirect or consequential losses arising from website interruptions or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or customer rights that cannot legally be excluded or limited.

13. Privacy and Personal Information

Your privacy matters to us.

Personal information collected through our website is handled according to our Privacy Policy.

We use customer information to process orders, provide customer support, communicate shipping updates, and operate our business.

For more information, please review our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website functionality, policies, or applicable legal requirements.

Any updates will be published on this page with a revised date.

Changes will not retroactively remove rights customers have already acquired under applicable law.

15. Applicable Law

These Terms are governed by the laws applicable to the business and its transactions, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

Any disputes will be handled according to applicable law.

16. Contact Information

If you have questions regarding these Terms of Service, your order, or our products, please contact us.

Store Name: Loop Advent

Website: https://loopadvent.com

Customer Support Email: loopadvent@outlook.com

Thank you for choosing Loop Advent. We appreciate your support and look forward to making your Christmas season a little more creative and memorable!